Metropolitan Veterinary Associates, celebrating 25 years of service

Customer Survey

We are conducting this survey to help us improve the care and service that we provide to you. We greatly appreciate your response.

Please answer the following questions based upon your experience over the past three (3) months.

What specialty or service did you use? (Check all that apply.)

Behavior Services Dentistry Emergency Services Neurology Radiology
Cardiology Dermatology Internal Medicine Ophthalmology Surgery
    poor below average average good excellent
1. Please rate how easy it was to get through by phone during business hours.
2. Please rate your satisfaction with the scheduled date of your appointment.
3. Please rate the helpfulness of the reception staff in answering questions.
4. Please rate the concern shown by the nursing staff for your needs.
5. Please rate the concern shown by the veterinarian(s) for your needs.
6. How well was your care coordinated, including how well different people communicated with you and with each other about your pet(s)?
    no maybe probably yes absolutely
7. Would you recommend this veterinary specialist or practice to others (family members, friends)?

What do you like best about this practice? (Check all that apply.)

Cleanliness of Office Location Personalized Care
Convenient Hours Nurse(s) Short Wait Time
Ease of Obtaining Appointment Parking Veterinarian(s)
Front Desk/Reception Staff Other:

What would you like to see improved with this office? (Check all that apply.)

Check In/Check Out Wait Time Parking
Getting Through by Phone Coordination of Care Waiting Room
Ease of Obtaining Appointment Other:

How did you hear about Metropolitan?

Your primary veterinarian Family/Friend
Yellow pages Internet

Comments

May we contact you?

Name:

E-mail:

 

 

Metropolitan Veterinary Associates
2626 Van Buren Avenue
Norristown, PA 19403
tel: 610-666-1050
fax: 610-666-1199

 

© 2008 Metropolitan Veterinary Associates
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