Metropolitan Emergency Service is available every day of the year to all emergency cases twenty-four hours a day, seven days a week. We offer our veterinary clients the highest-level emergency veterinary medicine, emergency veterinary surgery and critical care for their pets.

If you are experiencing an emergency:

First, call your regular veterinarian. Many area veterinary hospitals refer emergency calls to us in the evenings and on weekends and holidays.

Second, please call MES at 610-666-0914 before coming. Even in a dire emergency the staff may be able to suggest immediate first aid measures and give you specific travel directions to the hospital. In addition the staff will be able to prepare for your animal's arrival and care based on this initial estimation of your pets situation.
In order to provide compassionate and quality care to pets in their time of emergency need, our team of dedicated and empathetic veterinary medical professionals includes a board certified emergency and critical care specialist. Annie Malouin, DVM, ACVECC is the medical director for the Metropolitan Emergency Service. To aid our staff in swift, accurate diagnosis, our facility is equipped for blood analysis, radiology, cardiac EKG's, as well as many routine diagnostic procedures.

Like a human emergency room, we work on a triage basis to decide which patients are in most immediate need of care. Unfortunately, like the ER there is often a wait. Our patients are triaged upon arrival. We see patients based on the life threatening nature of their problems. It is possible that patients who arrive after you will be seen first. It is possible that patients who are seen before you may not appear to be injured or sick. However, there are often things happening to these patients that require immediate attention. This is why we triage.

• We get an initial estimation of your pet's situation from your phone call to us.
• If your pet is not in an immediate crisis situation, we will ask you to complete our Admissions Form. One of our nurses will assess your pet as quickly as possible.
• Pets with life-threatening conditions are brought immediately into our treatment area. We understand that separating you from your pet may be very upsetting.  We ask for your patience while we begin treatment. In these cases, the doctor will stabilize your pet before discussing the condition with you.  Clients are not allowed into the treatment area during this time.